Government Grievance Cell · Citizen Portal
One Complaint.
Every Department.
Resolved — and Proven.
A unified, time-bound, evidence-verified grievance system. The system prepares; an officer approves; nothing closes without proof.
Citizen Portal
Lodge a grievance and track its progress.
Officer Console
Process and monitor grievances · official access.
0+
Grievances Resolved
0 days
Avg Resolution
0
Departments Connected
0%
Evidence-Verified Closures
Illustrative POC figures · not live service statistics
From complaint to closure
How it works
One connected process. Eight accountable stages.
- Intake01
- Decompose02
- Validate03
- Sequence04
- Draft05
- Approve06
- Execute+Proof07
- Close08
Trust by design
Accountability at every step
A deadline for every department.
Each action has a defined SLA. If a deadline is missed, the grievance is escalated to a senior officer — never left waiting in a queue.
Deadline assigned → monitored → escalated
24h – 7d
Department-specific service deadlines
Why this system
Built for public trust
Auto-escalation on delay
Missed deadlines reach a senior officer automatically.
Rule-cited decisions
Every recommendation names the rule behind it.
Cross-department sequencing
Dependent work happens in the right order.
Tamper-evident audit trail
A timestamped record from intake to verified closure.